Ascom Americas
Streamlining Critical Healthcare Communications

Ensuring effective intrahospital and interhospital communication is one of the most crucial elements in maintaining a positive patient experience. It helps healthcare providers protect patients who need critical support while facilitating day to day operating efficiency. Unfortunately, the process of ensuring communication between healthcare providers is still evolving and it remains resource-intensive. One of the larger challenges for clinicians to manage comes from the constant beeps and alerts coming from multiple systems often resulting in alert fatigue for doctors and nurses. This is where Ascom Americas can help .

Ascom is a global provider of information and communication technology and mobile workflow solutions. The company delivers a workflow automation solution Ascom Healthcare Platform to help healthcare providers bridge digital information gaps existing in their workflows and make well-informed decisions anytime and anywhere. The platform offers critical and near-real-time solutions for mobile, ad hoc, and time-sensitive healthcare environments, including long-term and acute care. Ascom consolidates and coordinates every communication, such as alerts coming from patients through call light systems, telemetry and monitoring systems or from almost any piece of equipment, and enables caregivers to react quickly and accurately to emergencies.

The Ascom Healthcare Platform combines products, services, and insights to create a modernized healthcare solution. The platform integrates siloed data systems to make them accessible to providers regardless of where they are. It provides clinical workflows to connect patients with doctors, nurses, and mobile caregivers via bedside devices, wearables, nurse calls, and EMRs. By leveraging the integrated data, the Ascom Healthcare Platform efficiently automates task notifications and provides caregivers with the right, real-time information.

Not only does Ascom provide clinicians with a technology solution but also an upfront consulting component. The company deploys its team of experienced healthcare experts who streamline the entire process of implementing the solution for clients. “Our team studies a specific healthcare facility, and based on their observations, they determine the best approach and configure effective solutions that suit a client’s needs,” says Robert Wittwer, Senior Vice President, Professional Services, Ascom Americas. Wittwer joined Ascom in July 2021 with the mission to define and scale the company’s project management office and launch a consulting practice. These operations are a strategic part of the company’s transformation to a full-scale healthcare communications workflow solution provider. Furthermore, Ascom supports clients by conducting regular reevaluations. For example, instead of installing the platform and leaving them with it, the clinical consulting team engages the technology and can oversee and optimize its performance within the organization.

To describe Ascom’s customer centricity even better, Wittwer presents a recent case study. A healthcare facility had reached out to the company to implement a nurse call solution for better connectivity between patients and providers. However, the client had failed to comprehend the necessity of designating different protocols for different units when it comes to this kind of alert system. For instance, in a neurological unit, patients are more likely to fall while getting out of bed, which is not the same for other departments. Ascom helped the facility install nurse call systems specifically designed to meet the needs of each unit and allowed the staff to deliver better patient care.

This is just one of the many examples reflecting the capabilities of Ascom’s unmatched platform and team. Going forward, the company considers itself to be in a full-throttled growth mode. Currently, it is expanding its consulting and project delivery teams to provide clients with the latest, advanced, and high-quality clinical consulting solutions. The company has also been partnering with numerous third-party vendors to provide a competitive and comprehensive range of innovations to clients. “For the past couple of years, Ascom has been on a transformative journey. We are transitioning from the traditional transactional approach into a customer-specific one to help clients make a difference in patients’ lives,” concludes Wittwer.