Coastal Ferry
Reliable Non-emergency Transportation

C

oastal Ferry is a distinguished transportation service provider revolutionizing access to medical care for individuals with mobility challenges. The team of professionals caters specifically to those needing assistance with wheelchairs or stretchers when traveling to hospitals or healthcare centers. They provide seamless customer experience, ensuring individuals with mobility challenges can get to medical appointments.

“Our mission is to redefine non-emergency medical transportation by prioritizing care, reliability, and affordability. We are committed to positively impacting our clients' lives, ensuring their comfort and well-being throughout their journey,” says Winston Hensley, president of Coastal Ferry.

Driven by a commitment to serve the community, Coastal Ferry is a beacon of professionalism, comfort, and reliability in the transportation industry. Even during the pandemic, despite the added challenges, it provided a lifeline to those in need, highlighting its dedication to helping individuals during difficult times.

Expanding beyond non-emergency transportation, it is also a supplier of durable medical equipment and provides medical oxygen warehousing. It captures a significant market share by providing a reliable oxygen supply during transportation home for discharged patients. This eliminates the need for ambulance services and enables a secure transition for patients.

Coastal Ferry serves three distinct client categories: hospitals, private pay customers, and hospital discharges. Hospitals rely on it to schedule wheelchair and stretcher transport for their patients' appointments, while private pay customers receive direct assistance in determining the most suitable mode of transportation. Highly trained transport teams are arranged for hospital discharges, providing a comprehensive and professional bed-to-bed service.

Partnership with Virginia's insurance providers empowers Coastal Ferry to advocate for fair reimbursement rates and expand Medicare reimbursement options. Its efforts demonstrate a steadfast commitment to improving non-emergency medical transportation accessibility and influencing policy changes at state and national levels.

The vans used for transportation are compliant with American Trucking Association (ATA) regulations. It regularly acquires new vehicles and conducts proactive maintenance and inspections, maintaining an elevated standard.

The vehicles designed for medical transportation surpass those that are converted for use. Well-trained drivers and staff exceed the standards set by the Department of Transportation and the Department of Medical Assistance Services (DMAS).

Coastal Ferry's competencies are evident in the case of a couple, who have been affiliated with the company for 14 months. Initially drawn by positive customer reviews, they continue their association due to Coastal Ferry's professionalism, meticulous attention to patient well-being, and prioritization of patient comfort.

The drivers who wait with patients even if appointments take longer than expected showcase the company’s patience and commitment. This results in superior customer experience.

Coastal Ferry ensures that all customers are offered services at standardized rates, thereby ensuring equal access to exceptional service. The company guarantees compassionate care throughout the entire transportation process, from pickup to drop-off. Regardless of the specific equipment used, Coastal Ferry strives to provide every customer with the highest level of service. Optimal comfort is prioritized through the provision of top-quality equipment while maintaining a focus on cost efficiency. Budget allocations for Medicare and Medicaid directly influence Coastal Ferry’s services which contribute to the efficient use of funding and potentially save insurers money.

Growth is fueled by customer satisfaction and positive feedback, affirming its dedication to delivering exceptional experiences and prioritizing strong client relationships. Checking reviews and responding to customer feedback allows Coastal Ferry to keep a finger on the pulse of the industry.

Through unwavering commitment and continuous improvement, Coastal Ferry’s strong foundation drives its success in the industry.